Privacy policy

Privacy Policy | Gleem Beauty

This Privacy Policy describes how Gleem Beauty (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from gleembeauty.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information to provide and improve our products and services. The types of information we collect include:

A. Device Information

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser type and version
  • IP address
  • Time zone
  • Cookie data
  • Pages or products viewed
  • Search terms
  • Interaction with the Site

Purpose:
To operate, optimize, and improve our website and user experience.

Source:
Collected automatically through cookies, log files, pixels, and similar technologies.

B. Order & Account Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)

Purpose:
To process transactions, fulfill orders, provide confirmations, prevent fraud, and communicate with you.

Important:
We do not store full payment card details on our servers.

C. Customer Support Information

When you contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Order details
  • Any additional information you provide

Purpose:
To provide customer service and resolve inquiries.

2. SMS MARKETING & COMMUNICATIONS

If you choose to opt in to receive SMS/text messages from Gleem Beauty, we may collect and use your mobile phone number to send:

  • Order updates and transactional messages
  • Promotions and special offers
  • Product launches and restocks
  • Cart reminders and marketing communications

Consent is not a condition of purchase.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us at info@gleembeauty.com.

We may use third-party service providers (such as Shopify and SMS platforms like Klaviyo, Postscript, or Attentive) to deliver these messages.

We do not sell your phone number to third parties for their own marketing purposes.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your account or purchases
  • Send marketing and promotional communications (including email and SMS, if you opt in)
  • Improve and optimize our website and offerings
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations

4. SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted service providers to operate our business, including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support platforms
  • Marketing and analytics providers (e.g., Google Analytics, SMS/email platforms)

We may also share your information:

  • To comply with applicable laws, regulations, or legal requests
  • To protect our rights, property, or safety
  • In connection with a business transfer, merger, or acquisition

5. BEHAVIORAL ADVERTISING & ANALYTICS

We use your personal information to provide relevant marketing and improve performance.

This may include:

  • Google Analytics
  • Advertising pixels (e.g., Meta/Facebook, Google Ads)
  • Email and SMS marketing tools

You can learn more about how Google uses your information here:
https://policies.google.com/privacy

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

To learn more about targeted advertising, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember your preferences
  • Analyze site performance
  • Support advertising and marketing

You can control cookies through your browser settings. Please note that disabling cookies may impact your experience on the Site.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill your orders
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your personal information at any time, subject to legal requirements.

8. YOUR RIGHTS

A. GDPR (EEA Residents)

If you are located in the European Economic Area, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Request data portability
  • Object to certain processing

To exercise these rights, contact: customers@gleembeauty.com

B. CCPA (California Residents)

If you are a California resident, you may have the right to:

  • Know what personal information we collect
  • Access your personal information
  • Request deletion or correction
  • Opt out of certain data uses

To submit a request, contact: customers@gleembeauty.com

9. MINORS

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a minor has provided us with personal information, please contact us so we can delete it.

10. SECURITY

We take reasonable precautions to protect your personal information.

All payment transactions are processed securely through trusted third-party providers. However, no method of transmission over the internet is 100% secure.

11. DO NOT TRACK

Our Site does not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

Updates will be posted on this page with a revised “Last updated” date.

13. CONTACT

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: info@gleembeauty.com
Customer Support: customers@gleembeauty.com

Mailing Address:
Gleem Beauty
215 East 68th Street, 18ZZ
New York, NY 10065
United States